TERMS AND CONDITIONS
Thank you very much for accessing our website and thank you for your interest in Frooted Ltd.
Please read the following terms and conditions carefully. By using this website and placing an order with us you are agreeing to the conditions that appear below. These terms and conditions were last updated on 31st March 2020. Please review these Terms & Conditions as they may change from time to time. If at any time you do not wish to accept these conditions then you may not use this site.
This website frooted.co.uk is owned and operated by
Frooted Ltd
Bexley Road
Erith
DA83EU
Registered in England as a Limited Company #12763843
Email: info@frooted.co.uk
You can contact us at any time using the details above.
1. Make a contract with us
1.1 When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order.
1.2 Once you receive the e-mail to confirm that we accept your order, a contract has been made between us.
1.3 In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. You will not receive an e-mail confirming acceptance of your order, and there will be no contract between us.
1.4 Images of products on this website are for illustrative purposes only. Your goods may vary slightly from the image shown on the website and will not include any of the pictured accessories unless stated in the specification of the goods.
1.5 We have made every effort to display as accurately as possible the colours of our products that appear on this website. However, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the actual goods.
1.6 Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith.
1.7 This contract is covered by English law.
1.8 By placing an order with us, you agree to and accept these terms, as well as our privacy policy and the terms of website use.
2. How to place an order
2.1 You can use our website to place an order by selecting the product(s) you wish to buy and adding it to your basket. Items you do not require can be removed from your basket at any time. If you prefer to order by telephone you can do so by calling 01952 691 617.
2.2 Carriage charges will be shown prior to you placing your order.
2.3 You will be required to pay for the goods in full at the time of ordering.
2.4 We use secure payment facilities for online purchases. You can pay for your order by Visa, Mastercard, Delta/Connect or Paypal.
2.5 Promotional prices only apply during the period stated.
2.6 All prices quoted on our website are in UK pounds and include Value Added Tax at the current rate.
2.7 Once your order has been confirmed, changes may not be possible or may incur additional charges or delays.
2.8 Once your order is complete we will notify you of the dispatch date.
2.9 When you place a weekly or fortnightly subscription order, you are entering into a subscription agreement with us whereby we will charge your selected payment method on a regular basis (the subscription period will be made clear to you during the order process)
2.10 You can cancel or pause your subscription at any time by logging in to your B.fresh account and using the cancellation/ pause features present therein. Cancelling or pausing a subscription is effective immediately, although if you cancel on or within 36 hours of the date at which we would be sending out your next order, we will not be able to cancel your subscription in time to avoid the next payment being taken.
3. Delivery & Carriage Charges
3.1 All our juices are delivered in sturdy triple-strength layered boxes, with frozen gel packs and foil insulation. These are pre-cooled before enveloping your order to ensure your juices arrive chilled (not frozen).
3.2 All of our products have been subject to rigorous temperature abuse trials and are perfectly safe to be left unrefrigerated for 48 hours. If your juice feels warm we recommend popping them straight into the fridge to chill them back down before consumption. This will ensure they taste their very best.
3.3 Goods will normally be delivered on a next-day basis, but should delivery not make it within 24 hours the juices will still be safe to drink if on receipt the packaging is unopened.
3.4 Your order may arrive in more than one delivery.
3.5 We deliver our products in the United Kingdom (excluding the Channel Islands, Isle of Man, Scottish Isles, Scottish Highlands, Northern Ireland, Dublin and Eire) and delivery charges will be applied where applicable. Deliveries to Scotland can take up to two working days, for more information on Scotland deliveries please click here.
3.6 We will deliver the goods to the premises you specify on your order. You don’t need to be present to accept delivery of your order, the driver will leave your goods in the safe place you’ve specified when placing your order, and deliveries will usually take place between 9:00 am and 6:00 pm Tuesday and Thursday.
We will not accept responsibility for loss or damage if you instruct the delivery company to leave the goods unattended, so please choose a place that is safe and secure.
3.7 Disposal of packing materials is your responsibility. Where possible we use materials that are recyclable.
3.8 After two failed delivery attempts (or if you are not present for an agreed delivery) the goods may be returned to us and we reserve the right to charge you an additional re-delivery charge.
3.9 If you change the delivery address once the goods have been dispatched to you, we reserve the right to pass on any extra charges made by our carriers for redirecting your delivery.
3.10 Please check the goods on delivery – any goods found to be missing or damaged should be notified to the delivery driver at the time of delivery or ourselves within 24 hours.
3.11 If the goods are lost or damaged in transit, please let us know promptly.
3.12 Deliveries are made on the condition that there is reasonable access for the safe and prompt delivery of the goods. You should tell us about any special delivery requirements or conditions when you place your order.
3.13 Sometimes, for reasons beyond our control we may be prevented from delivering your goods as planned. These might include things such as accidents, breakdowns, fire, floods, storms, severe weather, acts of God, war, riots, civil commotion, malicious damage or the default of our suppliers. We will try to put things right as soon as possible however we can’t be responsible where this causes a delay or failure in delivering your goods.
3.14 Time is not the essence of the contract unless expressly stated otherwise in writing by a Director of the Company.
4. Cancellation and returns
4.1 This policy does not apply to goods ordered by businesses which are exempt from the Distance Selling Regulations.
4.2 Due to the nature of the products we supply, we cannot accept returns unless your legal rights are affected – for example, if goods are faulty or misdescribed.
4.3 Cancellations can be accepted by email or phone up to 9 am on the day of despatch and will be refunded in full.
5. Faulty Goods / Guarantee
5.1 If there is a problem with the drinks, please notify us by email or in writing providing the batch code details of the drink found on the lid. It is helpful if you can provide us with a digital photograph of the problem as this normally saves you having to return the goods for inspection. We will deal with the matter in accordance with your legal rights.
6. Liability
6.1 The products sold on this website have been designed to comply with all relevant UK legislation. We cannot warrant or represent that they comply with any legal requirement outside the UK.
6.2 We do not accept liability for any consequential loss of profit or indirect losses.
Promotional Offers
7. Subscription Discount
7.1 We offer all subscribers 10% off on all orders.
8. Single order discount offers
8.1 Single order discount codes are only applicable on single orders and not as part of a subscription.
8.2 No other offer can be used in conjunction with a discount code.
9. Competitions
9.1 All competitions will state in their description what prize is being offered and there is no cash alternative.
9.2 All prize winners will be notified by email with the details of their prize, including venue, value and expiry date (Where applicable)
9.3 Automated/bulk entries and entries from third parties are not permitted
9.4 Prizes can only be delivered to a mainland UK address (excluding the Channel Islands, Isle of Man, Scottish Isles, Scottish Highlands, Northern Ireland, Dublin and Eire)
10. Flash Sale
10.1 From time to time we may hold a flash sale, using a discount code that can be applied during checkout for the nominated %.
10.2 A flash sale offer cannot be used in conjunction with any other offer or discount code.
10.3 Juices purchased through a flash sale may have a reduced shelf life which will be specified in the description.
Website Disclaimer for frooted.co.uk
This disclaimer details our obligations to you regarding our website. This disclaimer has been provided and approved by legal forms provider LegalCentre.co.uk. Please read this disclaimer in full before you use this Website. Using the Website implies that you accept the terms of this disclaimer. We do occasionally update this disclaimer so please refer back to them in the future.
1. Use of Website
1.1 You are permitted to use our website for your own purposes and to print and download material from this Website provided that you do not modify any content without our consent. Material on this website must not be republished online or offline without our permission.
1.2 The copyright and other intellectual property rights in all material on this Website are owned by us or our licensors and must not be reproduced without our prior consent.
1.3 Subject to paragraph 1.1, no part of this Website may be reproduced without our prior written permission.
2. Visitor Conduct
2.1 With the exception of personally identifiable information, the use of which is covered under our Privacy Policy, any material you send or post to this Website shall be considered non-proprietary and not confidential. Unless you advise to the contrary we will be free to copy, disclose, distribute, incorporate and otherwise use such material for any and all purposes.
2.2 When using this website you shall not post or send to or from this Website any material for which you have not obtained all necessary consent is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to civil liability, or otherwise is contrary to the law in the United Kingdom;
3. Site Uptime
3.1 We take all reasonable steps to ensure that this Website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to server and, other technical issues. Therefore we will not be liable if this website is unavailable at any time.
4. Links to and From other websites
4.1 Any links to third-party websites located on this Website are provided for your convenience only. We have not reviewed each third-party website and have no responsibility for such third-party websites or their content.
4.2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, any page on this Website and you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us.
4.3 If you choose to link to our website in breach of Paragraph 4.2 you shall fully indemnify us for any loss or damage suffered as a result of your actions.
5. Exclusion of Liability
5.1 We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of the material on this Website. Neither we nor any other party (whether or not involved in producing, maintaining or delivering this Website), shall be liability or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss.
6. Law and Jurisdiction
This Legal Notice shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of England and Wales.